Delivering what we promise

About The Role

Morrison Utility Services are currently looking to recruit a Business Analyst to work within our Business Improvement function based from our head office in Stevenage, Hertfordshire.

The Business Improvement function operates within the Intelligent Solutions division and provides business solutions for the entire Morrison Utility Services contracts portfolio which are innovative,robust, cost effective, and aligned with corporate strategy. These solutions are often based around our industry-leading IT systems and regularly involve process re-engineering and change management.

As the Business Analyst, you will manage small to medium business and IS change projects through the entire lifecycle (change request, impact assessment, requirement gathering, solution design, testing and deployment). The successful candidate will show drive to own and complete projects to a high quality as well as strong initiative in identifying opportunities to improve service, quality, safety, and/or reduce costs through developing existing or introducing new systems and processes.

You will be expected to work across various contracts, engaging with stakeholders at different levels within the organisation, so we are looking for a confident, personable individual who is able to build good relationships and focus on delivery against expectations.

Duties and Responsibilities

  • Work closely with business stakeholders, providing analysis and support to assist in commercial and operational decision-making
  • Process modelling of existing business processes and identification of improvement opportunities
  • Maintain excellent communication channels with all key stakeholders, ensuring our customers are always aware of latest initiatives and direction
  • Share knowledge and experience with colleagues and promote the benefits of consistent use of processes and systems
  • Where system development is deemed necessary, produce system specifications to the agreed format and ensure correct testing, approvals and training are completed
  • Continually support new and existing solutions by gathering business requirements and translating them into technical solutions, challenging the business where appropriate

Skills and Knowledge Requirements

  • Well versed in business analysis disciplines (requirements gathering, process modelling, workshop facilitation etc.)
  • Experience of Salesforce platform
  • Advanced skills in MS Office applications (Excel, PowerPoint and Visio essential)
  • Experience of ERP (Enterprise Resource Planning) and/or procurement systems is advantageous
  • Excellent communication and relationship building skills
  • Understands formal project management methodologies and governance
  • Able to produce professional documentation which is concise and explicit in content
  • Highly numerate and literate
  • Experience in mobile application design and delivery
  • Knowledge of current technologies and IT landscapes
  • Flexible approach to problem solving
  • Able to effectively manage and deliver multiple tasks / projects simultaneously
  • Experience within the Utilities sector would be advantageous, but not critical

What’s in it for you?

  • 25 days annual leave plus 8 days bank holiday
  • Annual bonus
  • Pension scheme
  • Life Assurance
  • Company car
About The Company

Morrison Utility Services is the UK’s largest provider of essential infrastructure services through long-term framework agreements to the electricity, water, gas and telecom sectors across the UK & Ireland.  Our workforce operates 24/7, in local communities to keep people connected, households and businesses warm, taps flowing and the lights on.

We aim to be the employer of choice in the Utility Services sector.  Our continued growth and success is creating opportunities for fulfilling and rewarding roles, making the best use of our people’s skills and expertise.  We want our people to have a positive impact on customers, communities and our clients every day.  We invest in training our people, developing leadership capabilities to create ambassadors not just employees.  Through strong leadership, teamwork and mutual support we want our business to thrive on a happy, healthy and, most importantly, safe workforce.

M Group Services values diversity and welcomes applications from all sections of the community.  We are committed to equal opportunities.’