Location
London
City Town
Dartford
Department
Metering
Advertising Salary
£12.50 - £14.00 Per hour plus benefits
About The Role

Morrison Water Services is the UK’s leading utility service provider. We work with utility company clients in the electricity, gas, water and telecommunications sectors helping them renew, refurbish and maintain their infrastructure and networks.

We’re looking for a handy person to help us maintain our positive customer relations by carrying out all repair jobs on our escalation department. NVQ qualified plumbing qualification preferred but not essential as training will be given. This is an exciting opportunity to join our team on our Thames Water Metering contract (a 15 year contract to deliver 1.5m water meter installs in the Thames Water Operating Area). 

Ultimately, The Handy Person is responsible to ensure that all remedial work is delivered safely.

The Handy Person will also liaise with client representatives and customers on site maintaining Morrison Water Services image and standards and support other members of the escalation team in and around London. Ensure specific quality/policy requirements as set down by client and MWS are adhered to in all work undertaken.

Ensure that appropriate materials / equipment resource is provided for allocated jobs.

Provide technical advice and input as required to jobs in hand.

Liaise with customers, ensuring that all customer complaints are escalated to the Customer Manager, and subsequently resolved.

Ensure that innovation is driven on the contract, and that new ways of working are trialled that enable better time/cost/quality We look for a lot from our employees, as we pride ourselves on being the best. 

What we’re looking for as our Handy Person is:

  • A passion for customer satisfaction
  • A friendly and polite approach
  • A flexible attitude to getting the job done
  • A desire to help us to learn from our mistakes and improve the way we work
  • A collaborative and team working attitude
  • Painting and Decorating experience

Experience and Skills:

  • Extensive knowledge of utilities industry, particularly Water.
  • Relevant Plumbing experience required
  • Knowledge of client systems and requirements
  • DIY experience is a must
  • Possession of current driving license
  • Experience of liaising and dealing with customers
  • Good communication skills.
  • Good IT Skills.
  • knowledge of safe working
  • EUSR National Water Hygiene card preferred but not essential
  • EUSR Customer Service Training preferred but not essential

Behaviours:

  • Provide leadership and direction of teams to ensure that work is undertaken:
  • Safely
  • On time
  • Efficiently
  • To quality standards
  • Provide professional support in dealing with the client (Thames Water), Councils, or customers.
  • Ensure innovative ideas are aired, considered and encouraged.
  • Maintain the professional image that MWS has established.

What’s in it for you?

  • 21 days' annual leave plus 8 days' bank holiday
  • Bonus
  • Pension scheme
  • Life Assurance
  • Personal Accident Insurance
  • Company van and fuel card (business use only)
About The Company

M Group Services delivers a range of essential infrastructure services within the water, energy, transport and telecommunications sectors in the UK & Ireland. We have built and maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service. We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists working from 240 locations, operates a divisional structure aligned with its end markets.

At M Group Services we recognise and value the benefits from our workforce diversity. We work hard to build and maintain inclusive environments and develop a culture where our people feel included and valued.

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