Here at Morrison Water Services, our mission is to be the leading service provider in the Water and Waste Water Infrastructure sectors in the UK. We are known for our commitment to integrity and safety, with a culture that values the well-being and diversity of our people. Our aim is to invest in our workforce through our training academy and implement initiatives that prioritise health and well-being to support our business growth plans.
Morrison Water Services is recruiting for a Customer Coordinator to work on our Welsh Water contract in Wales.
As the Customer Coordinator you will be part of our Customer Service departmentwho are responsible for acting as the crucial link between our company and the people we serve. You are not just answering questions; you will be building relationships, understanding individual needs, and providing tailored solutions. You will need dedication to exceptional service which fosters customer loyalty, strengthens our brand reputation, and ultimately drives our success.
As the Customer Coordinator your responsibilities will include:
- Deliver outstanding customer service by addressing queries, issues, and requests promptly and professionally.
- Act as the main point of contact for customers, providing tailored solutions and support throughout their journey.
- Collaborate with operational teams to resolve customer concerns, ensuring timely resolution of issues.
- Passionately embed our Every Customer Counts mindset throughout the team.
- Continuously improve the customer experience by identifying opportunities for process improvements.
- Maintain a positive and professional relationship with stakeholders, ensuring a consistent and friendly service experience.
- Proven experience in a customer service role.
- Strong communication skills with the ability to connect and empathize with customers.
- A proactive problem-solver who can manage multiple priorities in a fast-paced environment.
- Passionate about putting the customer first, ensuring their needs are met with care and professionalism.
- A natural team player, with the ability to collaborate across different departments to deliver exceptional service.
Skills & Knowledge Requirements
- Customer service training qualification (desired but not essential)
- Experience within a customer service environment
- Naturally collaborative
- Excellent problem-solving skills
- Highly organised
- Driving License
- Good computer skills
What’s in it for you?
- Matched Pension Scheme
- Access to our Employee Assistance Programme
- Life Assurance
- Enhanced Maternity and Paternity leave
- 25 days' annual leave plus 8 days' bank holiday
- Cycle to work Scheme
We passionately care about our peoples' wellbeing, we have specific benefits geared towards supporting you inside and outside of the workplace, you’ll have;
- Access to our Employee Assistance Programme
- Life Assurance
- Opportunities to progress in a successful multifaceted company
- Access to My Rewards which provides fantastic reductions on 1000’s of purchases including Mobile Phone, Utility bill & top retail brand discounts.
At Morrison Water Services, we're proud of our positive culture and commitment to safety. We believe in delivering a high performing, sustainable workforce that supports our clients effectively. People stay with our business because of the opportunities for growth and development, our inclusive culture, and our dedication to providing a safe and supportive work environment.
This is an opportunity for individuals who are looking to join an organisation that values integrity, safety, and diversity. For this role, we are seeking individuals who are committed to supporting our long-term goals and who embrace change and promote diversity. We believe that listening to our people, providing feedback, and keeping them informed about the direction of the business is essential to our continued success.
So you know, all our applications are reviewed by humans, so if you don't hear back straight away don't panic, we receive a high volume of applications and you will receive an email letting you know where you are in the recruitment process.